Programme Overview

Fri 18th Sep 09
- AM Morning Congress
- PM BHF Group EGM
- EVE Exclusive Welcome Evening and dinner at the Tower of London & on board the Silver Sturgeon as she cruises the Thames
Sat 19th Sep 09
- AM Morning Congress Business Session
- PM Excursion to Hampton Court Palace
- EVE Free Time
Sun 20th Sep 09
- AM Congress Business Session
- PM Free Time
- EVE Exclusive Gala Dinner at Banqueting House
Mon 21st Sep 09
- Visit to GLEE exhibition at the NEC in Birmingham

Provisional programme

Friday 18 September - Business Session 1
Morning	Registration and coffee
	IHA Centenary Congress Opening Ceremony
	UK & World Economy Mark Berrisford-Smith, HSBC
	The state of the UK Retail Industry Stephen Robertson, British Retail Consortium (BRC)
	Coffee break
	Passion and Power - An entrepreneur’s success story Peter Cullum, Towergate Risk Solutions
	UK Economic Report Colin Petty, Faversham House Group
	European View on Commerce Xavier Durieu, Eurocommerce
	BHF Group Annual Retail Address Ben Phillips, Steamer Trading
	Close of session
Afternoon	Buffet lunch
	BHF Group EGM
Evening	Welcome Reception - Tower of London
	Welcome Party - Silver Sturgeon river boat cruise (inc. buffet dinner and entertainment)
Saturday 19th September - Business Session 2
Morning	Registration and coffee
	Retail Address Matt Sexton, B&Q
	Worldwide Economic Report IHA members
	Coffee break
	The internet and the Traditional Hardware Market: The opportunities for independent retailers Simon Bicknell & Tim Strong, Toolbank
	Green Issues: Opportunity or Threat? Belinda Fletcher, Greenpeace
	Close of session
Afternoon	Optional Tour - Hampton Court Palace (inc. packed lunch)
Sunday 20th September - Business Session 3
Morning	Registration and coffee
	Staff Recruitment and Retention in the 21st Century Margaret Gooch, Calor Gas
	Global Marketing and Development Speaker TBC
	Worldwide Economic Report IHA members
	Coffee break
	Motivational Speaker Philip Hesketh, Philip Hesketh Ltd
	The IHA 100 year retrospective and what next? Jonathan Swift, IHA Secretary General
	IHA General Assembly
	IHA Congress 2011 Presentation
	IHA Centenary Congress Closing Ceremony
Afternoon	Buffet lunch
Evening	Gala Reception and Banquet - Banqueting House, Whitehall Palace
Monday 21st September
Morning	Optional Excursion - GLEE Trade Exhibition, NEC, Birmingham (inc. buffet lunch)