Friday 18 September - Business Session 1 | |
| Morning | Registration and coffee |
|---|---|
| IHA Centenary Congress Opening Ceremony | |
| UK & World Economy Mark Berrisford-Smith, HSBC | |
| The state of the UK Retail Industry Stephen Robertson, British Retail Consortium (BRC) | |
| Coffee break | |
| Passion and Power - An entrepreneur’s success story Peter Cullum, Towergate Risk Solutions | |
| UK Economic Report Colin Petty, Faversham House Group | |
| European View on Commerce Xavier Durieu, Eurocommerce | |
| BHF Group Annual Retail Address Ben Phillips, Steamer Trading | |
| Close of session | |
| Afternoon | Buffet lunch |
| BHF Group EGM | |
| Evening | Welcome Reception - Tower of London |
| Welcome Party - Silver Sturgeon river boat cruise (inc. buffet dinner and entertainment) | |
Saturday 19th September - Business Session 2 | |
| Morning | Registration and coffee |
| Retail Address Matt Sexton, B&Q | |
| Worldwide Economic Report IHA members | |
| Coffee break | |
| The internet and the Traditional Hardware Market: The opportunities for independent retailers Simon Bicknell & Tim Strong, Toolbank | |
| Green Issues: Opportunity or Threat? Belinda Fletcher, Greenpeace | |
| Close of session | |
| Afternoon | Optional Tour - Hampton Court Palace (inc. packed lunch) |
Sunday 20th September - Business Session 3 | |
| Morning | Registration and coffee |
| Staff Recruitment and Retention in the 21st Century Margaret Gooch, Calor Gas | |
| Global Marketing and Development Speaker TBC | |
| Worldwide Economic Report IHA members | |
| Coffee break | |
| Motivational Speaker Philip Hesketh, Philip Hesketh Ltd | |
| The IHA 100 year retrospective and what next? Jonathan Swift, IHA Secretary General | |
| IHA General Assembly | |
| IHA Congress 2011 Presentation | |
| IHA Centenary Congress Closing Ceremony | |
| Afternoon | Buffet lunch |
| Evening | Gala Reception and Banquet - Banqueting House, Whitehall Palace |
Monday 21st September | |
| Morning | Optional Excursion - GLEE Trade Exhibition, NEC, Birmingham (inc. buffet lunch) |
This programme is provisional. The organisers reserve the right to change the programme without notice.